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There are many excellent online courses. This has been hugely beneficial in my day to day work.
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- Louise Nolan
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Counselling Techniques
Course Aims
Managers these days sometimes find themselves in a situation where counseling skills are required. A manager needs to recognise the difference between coaching and counseling in order to change approach and enable the member of staff to sort out their problems. This course aims to introduce the concept of Counseling and develop some of the skills needed for successful Counseling. |
Course Audience
Anyone who is responsible for members of staff and finds that performance issues come from staffs personal problems which they, as a manager or supervisor, are asked to discuss and assist sensitively. |
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Table of Contents
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Skills Development Model
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Diagram of Skills Development Model
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What is Counselling?
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Counselling and other forms of individual help
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Counselling in the work context
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Counselling versus Coaching
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Counselling versus sympathy
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When is counselling appropriate?
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What sort of problems come up in counselling?
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Defence Mechanisms
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Recognising defence mechanisms
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Preparing for a Counselling Discussion
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Establishing Ground Rules
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Active Listening
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How To Improve Your Listening Skills
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Communications
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Communication and Behaviour
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Questioning Technique for Counselling
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Why use questions in counselling?
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Counselling Interview Stages
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Summary
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