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There are many excellent online courses. This has been hugely beneficial in my day to day work.
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- Louise Nolan
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Appraisal Techniques
Course Aims
In order to be sure that the needs and overall goals of the organisation are being met, Managers are given targets. By utilising the skills of their team, managers can delegate work that will ensure that the targets are achieved. To do this properly, managers need to review their staff's performance, given them feedback on their overall performance and discover each individual's aspirations. |
Course Audience
Newly appointed managers and supervisors who have to set objectives for and appraise staff. |
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Table of Contents
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Introduction to Appraisals
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What Makes an Effective Appraisal?
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Three Key Areas of Appraisal
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Individual Career Aspirations
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Creating Trust and Openness
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Values of Trust and Openness
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Using Johari Window concepts in Appraisal Interviews
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Setting Objectives and Achievable Outcomes
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Three Prime Areas of Objectives
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Motivation
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Preparing for an Appraisal
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Steps in Appraisal Interview Preparation
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Steps in an Appraisal Interview
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Communications Skills - Active Listening
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What is Active Listening?
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Main Areas of Active Listening
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Communication Skills - Questioning Techniques
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Communication Skills - STAR Interview Technique
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Feedback Skills
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Dealing with Poor Performers
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Setting out the interview
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Creating an Improvement Plan
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Appraisal Documentation
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Poor Performer Action Proforma
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Employee Self-Appraisal Form
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Performance Appraisal Form
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