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There are many excellent online courses. This has been hugely beneficial in my day to day work.
- Louise Nolan


Facilitation Skills for IT Staff



Course Aims
To provide individuals with the skills needed to facilitate group activities in the working environment. Increasingly these days IT staff are asked to facilitate or run meetings and need to know the people handling skills involved in facilitation to enable the meeting participants come to an appropriate conclusion. This is particularly so where end users and IT people are meeting to discuss major projects. The course involves readers working on processes and procedures that result in successful meeting facilitation through the use of group and individual activities, exercises, formal inputs etc.
Course Audience
All individuals who are asked to assist with the running of a meeting to ensure it runs smoothly.

This course can be found in the following categories:
Course Library > Soft Skills

Table of Contents
What is Facilitation?
  		• Comparison of Facilitator with Other Roles
     
    What are the Skills of Facilitation?
  		• What are the Skills of Facilitation?
     
    What Makes a Good Facilitator?
  		• Behavioural Criteria
     
    Distinguishing Between Task, People and Process Interaction
  		• Task
  		• Process
  		• People
  		• Successful Completion of a Task
     
    Stages of Running an Event
  		• Agreeing Terms of Reference
  		• Co-ordinating the Arrangements
  		• Agreeing Operating Rules
  		• Introduction/Warm Up/Unblocking Exercises
     
    Stages in Group/Team Interactions
  		• Stages
  		• How a Facilitator Can Help
  		• Issues in Group Life Cycle
  		• Roles People Play in Groups
     
    Communications
  		• Neuro Linguistic Programming Communication Indicators
     
    Questions
  		• Checking Questions
  		• Clarifying Questions
  		• Questions to Avoid
     
    Active Listening
  		• Active Listening Steps
  		• Active Listening Techniques
  		• How to Improve your Listening Skills
    Observing and Recording
  		• Observing
  		• Recording
  		• Tools for Observing and Recording
     
    Intervention Skills
  		• Why Intervene?
  		• Information Giving
  		• Unblocking
  		• Keeping Energy Flowing
  		• Resolving Conflict
  		• Individuals Not Contributing To Group Work
  		• When Asked To Intervene By the Group
  		• Group Process Review Time
     
    Group Unblocking Techniques
  		• Stages of Unblocking
  		• Clearing Techniques
     
    Handling Difficult Team Members
  		• When to Handle a Difficult Team Member
  		• How To Handle a Troublesome Team Member
  		• Types of Problem People
  		• Reluctant Members
  		• Types of Problem Behaviour
     
    Meeting Evaluation
  		• Sources of Evaluation
  		• Timing of Evaluations
  		• Benefits of Evaluation
     
    Appendix - Group Observation Checklist
  		• Appendix - Group Observation Checklist
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